Frequently Asked questions about our products

A canvas print is a digital image printed onto canvas material using an inkjet printer. The canvas material is then stretched over a frame and fitted with hardware allowing it to be hung on a wall. Canvas prints can be framed or hung frameless, depending on your preferred look.

An acrylic glass print is a digital image printed onto a panel of acrylic using an inkjet printer. The acrylic panel is then coated on the back to create an opaque finish. The acrylic glass print is fitted with a frame and hardware allowing it to be hung on a wall. Acrylic glass prints are similar in appearance to framed paper prints, but much more resilient, and, since they use optically clear acrylic glass, light refracts through the print, giving the art substance and depth.

Our canvas prints are printed on canvas material made from a blend of strong synthetic fibres, before being stretched.

The canvas material we use is guaranteed to never deteriorate or sag over time or in humidity. We print with high-quality inks that are UV resistant, and their archival properties mean that mean that they can last up to 120 years before they start to fade. Our canvas frames are constructed with strong supports and are reinforced with industrial glue and staples. All of this is to ensure that your artwork will be something you can enjoy for a lifetime!

Our canvas prints will be stretched onto frames which are 4cm in thickness. Our “unstretched” images are printed on to the canvas which is then stretched on to a frame.
You do have the option to request an unstretched image in which case the canvas will come rolled in a tube. Otherwise, your canvas will be stretched on the frame with cord and hooks at the back.

The main difference is that the Gallery Finish gives a high-end professional finish! We carefully hide the staples and loose ends on the back of the canvas as well as providing small fabric wall paddings on each corner to protect your walls from any possible damage.
A Standard Finish however is exposed, and the staples not hidden. The finished result will not affect how your canvas looks on the outside once hanging on your walls.

Frequently Asked questions about printing your images

Absolutely! We can take any digital image you have and reproduce it for display on canvas!
Unfortunately, we cannot print images without a licence or artists permission. This is due strict copyright laws that are enforced to protect the artist from their work being copied. If there is a specific image that you absolutely love but cannot find a licence for you can simply contact our customer support team on (07) 3393 2880 or email at info@canvasartfactory.com and we can find a suitable image you!

We accept any file type that we can open in Adobe Photoshop. Through our website, we accept the following:

  • JPG, JPEG
  • TIF, BMP
  •  GIF
  •  PNG
  • PDF

If your file is larger than 70mb, simply upload a thumbnail and place your order online. Email us your larger file using our Hightail link at: https://www.hightail.com/u/thecanvasartfactory .

If you’re concerned about image quality, feel free to email the file or details to info@canvasartfactory.com. Our in-house designers will check for you before place your online order.

If you don’t have your own scanner, you can take your images to a local photo store and have them professionally scanned into a digital format. Make sure to discuss the digital size you want when you have them scanned.

No worries! We can adjust your image such as colour balance, contrast, exposure and retouching for no extra cost!
Have an old or damaged photograph that you want restored? Check out our Photo Restoration service!

Frequently Asked questions about ordering from us

Orders placed during business hours of Monday – Friday before 5pm are placed into production on the same day. Our standard turn-around time is 3-5 business days, so you’ll receive your new print within two to three weeks from the time your order is confirmed.

Purchases from our Brisbane store can be paid for by cash or credit card. Through our website, we accept credit cards and PayPal, bank deposit payments, and cheque/money order in the mail. We’ll provide you the necessary account details and address at checkout for the latter two.

Frequently Asked questions about Delivery

We ship anywhere in Australia and offer $14.95 Flat Rate Shipping!

Unfortunately, we don’t currently ship outside of Australia.

If you wish, you can pick up your new print at our art megastore at 73 Ipswich Road, Woolloongabba (Brisbane).