Frequently Asked Questions

Your order is received by our team and is processed within 24hrs.

Each prints is individually made and our turn around time is 7-10 business days.

You will receive your tracking information in an email once your order has been dispatched.

Public holidays may affect production or delivery time.

Minimal quality requirements of your image will depend on the print size selected.

Smaller sized prints can be between 1-10 mega pixels while larger prints will need 15-35 mega pixels.

If you are finding that your file size is too big for Photos on Canvas to process, you can contact our team and they can help you complete your order.

Due to copyright laws, we cannot print unlicensed images. We can however print images that are your own creation or you have permission of the artist.

You can purchase the rights to an image online through Shutterstock, Getty Images, Dreamstime, or other online photography agencies. Otherwise you can provide us with the image ID number and we can purchase the image for you, however, there will be a fee applied to the order.

We cannot print images found on google search or other social websites.

The Canvas Art Factory
73 Ipswich Rd, Woolloongabba QLD 4102, Australia
Showroom open from:
Monday to Friday 9:00 a.m. to 5:30 p.m.
Saturday and Sunday 10 a.m. to 4:00 p.m.
Flat Rate Shipping Australia wide on all orders.

The Canvas Art Factory can supply wide range of products all customised to suit your needs. Please provide us with as much information as possible about your specific art/signage requirements and we shall be in touch with you in the flashest of flashes!

*It will take quite a while to upload file

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